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Marketplace - Canceling an Order

Orders can be cancelled via the order page within 14 days of the order date. Discogs does not invoice sellers for cancelled orders.

Cancellation Process

  1. From the My Orders page, select the link for the order number you want to cancel.
  2. Use the status drop down to select the correct cancellation option.
  3. Write a message for the buyer in the message field explaining why the order is being cancelled.
  4. Select the update button to commit the cancellation status and send your message to the buyer.

Note: Only sellers can cancel an order via the order page.

Cancellation Status Options

Cancelled (Non-Paying Buyer) - Automated negative feedback is left for the buyer with this cancellation status. The feedback will state: "No payment received from buyer after # days". Buyers that receive automated negative feedback cannot leave feedback in return.

Note: Orders cannot be cancelled using this status until the 4th day after the order was placed.

Cancelled (Item Unavailable) - No negative feedback is left for the buyer and the option to leave the buyer feedback is removed. The buyer can still leave feedback for the seller.

Cancelled (Per Buyer Request) - The order is cancelled by the seller, per the buyers request. A message will be sent to the buyer, from Discogs, to verify the cancellation reason. Buyer and seller are not negatively impacted unless the buyer indicates they did not request the order to be cancelled - in which case Discogs will follow up with the seller.

Note: If you are unable to cancel an order, due to already being billed for it, please use the support request form to request an invoice adjustment (include the order numbers that you have not received payment for).

Updating Order Status to Payment Received or Shipped

If a buyer pays after an order has been cancelled the seller can update the order status to "payment received" or "shipped". Feedback will be reset and the seller will be billed for the fee on the order when they receive their next invoice.

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