We are currently open for in-store shopping, mail order and click & collect. Our Liverpool city centre shop is open Monday - Saturday 10-6 and Sunday 11-5. Our West Kirby shop is open Wednesday to Sunday 11-5. We will update any orders and respond to messages during shop opening hours.

We aim to ship orders within 24 hours, all orders will be shipped within 2 working days. We post international orders on Monday and Thursday. Payment must be received within 4 days of the invoice being sent, otherwise the order will be canceled and the item(s) relisted.

CUSTOMS/VAT: As per Discogs VAT/Tax Policy: The Supply Of Goods VAT to buyers is charged as follows: The total landed cost of an order is the total of item value and shipping amount. VAT is charged at the rate applicable to the country of importation (usually the buyer’s location or the location where the order is being shipped) and is calculated on the total of the item value plus the shipping amount (total landed cost). Supply of goods VAT is applicable for orders imported into the EU and the UK from another country. Since Brexit, orders shipped to the EU from the UK are now subject to supply of goods VAT if they are at or under the EU threshold (EU 150). Discogs will charge, collect and remit VAT on orders with a total landed cost up to EUR 150 and GBP 135. VAT becomes the responsibility of the buyer when the total landed cost of an order exceeds the supply of goods VAT thresholds noted above. The buyer will need to pay any applicable VAT and customs fee at the moment of importation. This means Discogs will not charge VAT on orders with a total landed cost that exceeds EUR 150 for orders imported into the EU and GBP 135 for orders imported into the UK. Buyers are responsible for any and all customs fees, import taxes, or other delivery-related charges once the item has been shipped. Please check with your local carrier regarding customs fees in your country before placing your orders.

LOCAL PICKUP: We are offering free in-store collection, simply select this option at checkout. Collection is available at our Liverpool city centre shop Mon-Sat 10am - 6pm and Sun 11-5 and our West Kirby shop Tuesday to Sunday 11-5. Orders are typically available for pick-up within 4 hours when placed during shop hours, but may take longer if items need to be transferred to a different location. We will contact you when your order is ready for collection.

POSTAGE COSTS: Postage costs are calculated by total weight of your order, and can be found under 'Shipping Rates' on our profile or item listing. This will open a box with all our postage costs, where you can select your country to see rates. All costs are taken directly from the Royal Mail price guide (view here), with a small surchage added per order to cover packaging costs. We use sturdy packaging and pack carefully, to the highest standard. For reference, Discogs uses the following weights as standard for each format: 1 LP / 12” = 230 grams, 1 7” = 60 grams, 1 CD = 85 grams. Please note packaging adds about 60 - 200 grams to the total order weight.

GRADING: We use the Discogs grading policy for all items. Please note that items are visually graded only unless stated otherwise on the listing. If you would like photos of a specific item, please contact us directly.

DAMAGES AND ISSUES: Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please contact us via your order page with a description of the issue.

RETURNS/REFUNDS: Full refunds given upon return of item only. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it. Buyer will be responsible for return shipping. We highly encourage using a tracked shipping method as buyer takes responsibility for ensuring the item arrives safely back to us in its original condition. To start a return, you can contact us via your order page. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return questions via your order page or via email at [email protected].