Latest releases/pressings
Please keep in mind that you can expect us to sell the latest available releases/pressings. Many releases have reissues every now and then, many times in different colors etc. We try to have an updated stock with the latest and correct information. It is possible though, that a later reissue is delivered because of the simple fact that we didn't know a newer reissue existed. Most of the times this is caused by labels using the same barcode and/or catalog number for all original and reissue versions, which makes it more difficult to process. Even stickers with color information will not prevent this situation, versions which are sold out are being fulfilled with new stock with the same catalog number and barcode, but without the guarantee the same color is in stock. If in doubt, please ask us first, sometimes we can guarantee a specific color variant.

Coloured Vinyl
We understand some collectors are after a particular variant of coloured, transparent or marbled vinyl, however in most cases thes varieties are released in limited quantities for the first pressing - then revert to "plain ordinary" black vinyl - with the same barcode and catalogue number. It is now common practice by record companies to release a first pressing on coloured vinyl of some titles to help promote the album on its initial release. That's why it is important to understand that we can't guarantee the color of the vinyl most of the times, as they will be picked on barcode. There will be no human eye to check for stickers with color information. It is important to understand that comments on an item for sale are an inseparable part of the item for sale.

Availability
We do list and sell all our items from stock. Sometimes though, items still for sale on Discogs, were sold elsewhere just before we could update the status on Discogs. That's inevitable, especially in a large stock as ours, in combination with technical challenges and limits on both Discogs' and other systems. We sell records in multiple stores. We try to keep everything updated on a daily basis, but sometimes an item might not be longer in stock, in spite of still being listed for sale. Please keep this in mind, we doing our best, but it could happen items needs to be delivered by our distributors, which normally can take between a few days and a few weeks. Please note that we update our stock once a day.

Privacy
It is mutually agreed that the terms agreed herein shall remain strictly private and confidential by all parties involved except where required by applicable law, rule or regulation.

Shipping
Shipping costs are displayed on your checkout page.
Just add the items you want to your shopping cart to see the shipping costs.

Combined Shipping
In order to save on shipping, a buyer should place an order with all items in it. If a buyer placed multiple orders, the buyer is responsible to request a merge of those orders, so that a combined order can safe you on shipping costs. This situation has to do with the automated system we use. Separated orders will be combined into one shipment automatically, if all items sold are available in a short time frame. We may send multiple packages for a single order for several reasons, like maximum package weight or temporarily unavailable items in larger orders.

Shipping Requests
If an item is sealed we will not open it nor do we ship with the discs outside of the sleeve, this is because we list our items as "Mint", all requests to do this will be ignored.

1. Many labels use the same catalog number and barcode for different colored issues. We can't guarantee the color of the vinyl because the items are factory sealed and we can't check what's inside.
2. In other situations the color of the vinyl is known (like a sticker with color information), in spite of having the same catalog number and barcode for all the color variants. A good example is the Music On Vinyl label. We work with a centralised warehouse and sold items are picked in the order they are sold. Sometimes this means that the last item with the ordered and desired color is picked just before your order. The procedure is that the next item will be picked and that's often a different color. This process can't be manipulated by us, so that's why we mention it before you place an order with us.

Communication
Messages will be answered Monday - Friday, from 9 - 17 CET (Central European Time). Messages about your order will be answered via the Discogs order page only. It may take up to four business days for us to respond.

Information
We sell records in various stores. We try to keep everything updated on a daily basis, but sometimes we can't keep up with orders and an item might not be longer in stock, in spite of being still listed. Please keep this in mind, we doing our best but it could happen items needs to be delivered by our distributors, which can take between a few days and a few weeks. In case of orders with multiple items, we do our best to deliver them all. If one or more items take too long to receive from our distributors, orders will be shipped without the unavailable items and a refund for the missing items will be done accordingly. This is an automated process.

Release images
All release images shown are for illustration purpose only and may not be an exact representation of the product we sell. This is because everyone can upload their own images and add them to the release, which makes it obvious that those are not images created by us.

Process
We collect orders in order to be able to get higher discounts on the shipping prices. Those lower shipping prices are already being used, we always do our best to give you the lowest price possible. Normally we ship all the packages all at once, at least once every two weeks. But often enough smaller batches are being shipped during business days too, it all has to do with the minimum amount of packages to send, to get shipping cost discounts. Please note that it can take up to 14 business days to ship an order.

It's not possible to cancel after an order has been paid. This is because of the automated process from order and payment to delivery. That also counts for the situation where bought items are out of stock and ordered in back order with buyers agreement. In this specific situation, those items in back-order can be cancelled though.

The buyer is responsibly for checking if the right order was made, especially if the right format has been chosen. There seems to be confusion about formats being ordered sometimes, so please check it yourself. It's better to not pay immediately and to ask us first if you are unsure about the format of ordered items. Wrongly ordered items which have been delivered, can be returned according to our Return Policy.

Shipping
We are not liable for refunds if delivery problems arise and packages are returned without tracking code.

Delivery address & Paypal
You must provide us with complete and accurate delivery address information. We use the address you filled in on Discogs so make sure it is correct. When paying through Paypal, we use the address from your Paypal payment, as Paypal expects us to do.
If you want to have packages send to a different address then from your Paypal payment, it's best to not pay the automated Discogs/Paypal invoice immediately, and provide us with the desired shipping address. We'll send a new Paypal invoice with the correct address.
You can also add multiple addresses to your Paypal account, so if possible, you should add the correct address first, before payment is made.

If a Paypal payment is made with a wrong address, on request a refund will be made minus the Paypal fee.

It's especially important to use the correct and same address as on your Discogs profile, otherwise packages will be delayed. We cannot be liable for the delivery of your order to the wrong address as a result of you supplying us with incomplete, different or inaccurate information.

PO Box / Postbox / Postbus / Packingstation
Because of our contracts with delivery companies, packages can't be delivered to PO Boxes or Packingstations.

Errors in Zip Codes
A growing number of users mistakenly adds letters to their zip code because they think it helps the delivery.
This is not the case, it even delays shipment from our side, and possibly an error in delivery.
If your zip code is non-official, we are not responsible for delays in shipments and errors in delivery.

This is a good oversight of the official format of your countries' zip code:
https://en.wikipedia.org/wiki/List_of_postal_codes

Return Policy
Any defect, damaged or wrongly sent items need to be communicated and returned to us within 14 days after receipt or, if applicable, within 14 days after return instructions have been given. Packages must be returned by our instructions only. Return shipping costs of packages sent by buyer without following our return procedure and instructions, will not be refunded. Items for sale and their inseparable comment of colours and/or versions randomly shipped, or not guaranteed to have a specific color because of being a sealed item, are not considered as wrong item. Refund of the return costs will be made after the item is received in good state.

Partial refunds will not be given, items must be returned for a refund. Make sure you mark the package as 'Returned Goods' (No Commercial Value). Return shipping costs of returns with other reasons than mentioned, like ordering mistakes you make, are not refunded. Refund of return shipping costs are based on normal shipping and of an amount which we deem reasonable. Return shipping costs higher than the original shipping costs will not be accepted, the original shipping costs will be refunded instead.
Refund is given as money-back. To receive full refund of the purchase price, items must be returned in same condition as we sent it out. Sealed items must still be sealed, there can be no refund after breaking that seal. By breaking the seal upon receipt, you accept the item received and voluntary loose the right to return the item.
If the returned items are damaged or in a condition that is different from the condition in which we sent it, a partial refund will be issued. We are not liable for refunds if returned packages are not received yet, or sent without tracking code.

Please note that return costs will not be refunded when buyer decides to escalate it to a Paypal case.

Return Policy business orders
When you placed a business order, different conditions apply for the return of your entire or partial order.
The so called Distance Selling Act (in Dutch 'Wet koop op Afstand') does not apply to business orders and returns will not be accepted.

Returned Packages - Not Claimed/Refused
Packages returned to us as "not claimed/refused", can be resend at buyer's expense. If no interest in reshipping, the buyer will be refunded the price of the item(s) included in the order, minus the original shipping cost.

Damaged parcels
If a parcel arrives in damaged packaging, don't accept it. The package will be send back to us without extra costs on your side.

Damaged parcels are applicable for full or partly refund if the following requirements are met:
- Clear pictures of the damaged original packaging and damaged item(s). We can't accept pictures of packaging other than the original packaging.
- The package must have a valid barcode which belongs to shipments with track & trace code and/or registered shipping.
- The damaged item(s) need to be returned to us.
Please note that this route will take some time to process. There will be no refund of return shipping costs.

Refunds
When a refund has to be made because of reasons out of control of the seller, the initial Paypal fee is to be deducted from the amount to be refunded.

Disputes
We will resolve any issue or dispute directly with the buyer. In the event that a dispute is escalated through Paypal or any other payment provider, we will not not refund the return shipping costs. This is to stimulate a fair solution between buyer and seller. Therefor it is very important to solve any issue or dispute directly with us through Discogs.

Feedback
If you wish to receive positive feedback, please contact us after you have already left a positive feedback, we don't automatically leave positive feedbacks. Please do not leave negative feedback without contacting us and let us solve a problem first.

Newsletter subscription
When you place an order, you will be subscribed to our Discogs related newsletter automatically.
You can unsubscribe at any time by following the link in the newsletter (Unsubscribe and manage preferences).

Customs
Import duties, taxes and other customs-related charges are not included in the item price or shipping price. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to purchase. We will not honor any requests to classify purchased items as anything other than "merchandise" or lower the value of listed items on the customs document, as doing any of this is against Dutch & International law.

We can't fulfil requests to send vinyl records with the record outside the cover.
Please contact us if you're dissatisfied with your order and we'll do our best to help resolve the issue. Your business is important to us.