Please do not use the rating system to communicate about an issue with your order.
We always do our best to help you out, with any issue that might arise. We believe in friendly and cooperative communication above all.

Frequently Asked Questions (FAQ):

Q: Can I make an offer after ordering an item from your store?
A: We do not accept any offers after the order has been placed. Additionally, we cannot change the invoice after the order has been placed; therefore, discounts requested post-ordering are not accepted. We typically do not offer discounts unless the option is explicitly available on the marketplace itself, as we strive to offer competitive pricing.

Q: I want to change something in my order, but I have already paid. Is it possible?
A: Please send us a message before you pay if you wish to make changes, as any requests may be overlooked once the order has been processed and sent to the shipping department. Nevertheless, we encourage you to contact us; we will make every effort to accommodate your requests in a timely manner.

Q: How much does shipping cost and how long will it take?
A: The buyer is responsible for all shipping costs. When you add items from our store to your shopping cart, the shipping costs are automatically calculated, allowing you to review, modify, or update your cart as needed.
Shipping costs vary based on the weight and type of items, the destination of the buyer, and whether the shipping is tracked or untracked.
We have partnered with "Pakajo" to ensure you receive the best available shipping prices, both nationally and internationally.

The shipping times are stated on the checkout. Should there be any delays, we will inform you at the time of updating your order status to "Shipped".

Q: Do I receive a tracking number?
A: A tracking number is provided only if "tracked" shipping is selected at checkout. Tracking information will be sent via email from our service partner, Pakajo.

In summary:
- Untracked: No tracking information - you only get a receipt for shipping the item. Please choose this at your own risk.
- Tracked: Tracking information provided

Q: I haven't received my order yet. What can I do?
A: If you haven't received your order, please contact us for assistance. Shipping times can vary for several reasons, and we are always ready to help address any concerns.

Q: When will you ship my order?
A: We ship orders at least twice a week, on Mondays and Thursdays.

Please keep an eye on your email inbox for shipping informations. Because we do not have office times on Monday and Tuesday the status on Discogs might change a day later even if the package is already on it's way.

Q: I disagree with your item description and/or your grading. What can we do about it?
A: Our grading is in accordance with the Discogs Grading Guidelines. We aim for precision by adding comments such as "VG++," "tends to be better," or "close to NM" to our item descriptions. Unless otherwise noted, many of our items are graded visually.

Q: I received the wrong item or a different version than what was listed. What can we do about it?
A: We endeavor to accurately identify and list the exact release ID. However, given that Discogs is a community-driven platform and not exhaustive, discrepancies can occur, especially since release IDs can be altered or merged at any time. We are only human and mistakes can happen. If you receive an incorrect item, please contact us immediately so we can arrange for a return, refund, replacement, or other solution. We are committed to resolving any issue to your satisfaction.
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Additional Informations:
We ensure that every item is securely packaged and sealed before shipment. Each record is protected with a PE plastic sleeve and placed in a separate paper inner sleeve, situated behind the original cover to prevent damage during transit. However, this does not apply to Mint (sealed) items, which are only opened and re-sleeved upon express request before shipping.

A detailed list of shipping conditions for each country is available on our shop page. Simply click on 'Ships from,' located next to our name and payment methods. From there, you can select your destination country from the dropdown menu to see all available options. Should you have any further questions about our shipping terms, please feel free to send us a message.