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About us:
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Welcome to our store! If you’d ask us to describe our service in one sentence, we would describe it like this. “Great service, and quality, not always as fast as can be, but there's coffee". We take great pride in the time and effort we put in our orders and packing the orders, to avoid damage and trouble. It takes a while, but it is worth the wait.
We are a small and very busy record store, located in the Netherlands. We have a real store next to the Discogs shop, so when you order something, please keep in mind that we’re not pressing on the F5-button all day long. Please have some patience when you order. We'll always do our best to respond to your questions and/or send out your item(s) as quick as possible. Messages might take longer sometimes too. We always try to do everything as fast as possible and are always open for questions.

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Packing:
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We always pack our items with great care. We take the records out of the sleeve and put it behind the sleeve. Besides that, we often put an extra record in front of and behind the ordered item, to protect the item, this will not affect your shipping costs in any way. We then wrap the items in bubble wrap and after that in a sturdy carton box.
CD’s, 7”, CASS and DVD are put inside a sturdy envelope with bubble wrap around it
All of our boxes/envelopes contain a fragile sticker.

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Payment and shipping:
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We expect payment within 7 days of receiving the invoice, if not, we are forced to leave a negative feedback and cancel the order. If something is up, please let us know and we will figure something out! The buyer always pays for shipping!
You can pay via PayPal or Ideal.

We ship to the Discogs provided address and we always do traceable packages!

For all buyers from Australia, New Zealand and the United States, please keep in mind that there is also a small tax that is excluded from our shipping costs, this will be different per state and that money is not for us.

It is possible to pick up your package in our physical store (for our Dutch buyers).
The Record Hustler
Hinthamereinde 33 5211PM
Den Bosch
We ideally try to ship your package as soon as possible (5 -7 business days), if it takes a lot longer, we will let you know. But keep in mind that we are very busy, with 25 new orders a day plus a physical shop. Because we are so busy, we do not automatically send the tracking number. You can always ask for it though and we will send it.

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Grading:
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*) Vinyls are always well taken care off, unless stated differently. We always try to clean the records with a cloth before packing. We hardly grade a record NM, unless it looks pristine. If you’ve got questions about grading, let us know!
*) CD's are always shipped with jewel cases.
*) We grade CD's on the booklet and the CD, not the jewel case, unless it is a special edition of course.
*) We grade visually, because there are too many items to listen to.

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Receiving (and possibly returning the item)
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*) Always check your items when they arrive on any damages etc. - If you can't check your item within 3 days, let us know first!
*) Any defect / damaged / wrong item(s) need to be returned to us within 2 weeks (!) after receipt. - (no exceptions!)
*) If a parcel is returned to us, without consulting us first, the buyer is always responsible for the postage to send AND resend the order.
*) We cannot be held responsible for lost and/or damaged packages [unless you've chosen to register/insure your order (on request!).
*) If a package is returned to us by the post office for whatever reason, the customer is also always responsible for resending the package and paying the shipping costs again (unless it is really our mistake, then we will pay) . The shipping process is out of our hands and no longer our responsibility when the package is delivered to the post office.

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You want to know more? Or you'd like some (specific) pictures of the item? No problem at all, just send us a private message through Discogs. We'll always do our best to send you the requested pictures and/or requested information as soon as possible! *(please, don't forget to include your Email-adress)*
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