Hello & Welcome :)

PLEASE NOTE we are ALWAYS interested in buying collections, large or small and we will travel from Scotland to Cornwall for the right collections. We especially love discogs sellers selling up their remaining stocks. Please send us a message

PLEASE NOTE WE DO NOT PROVIDE PHOTOS, FURTHER DISCOUNTS ABOVE THE 1 IN 5 DEAL WE OFFER OR PARTIAL REFUNDS.

TIME IS A RESOURCE THAT WE HAVE VERY LITTLE OF OWING TO AN EVER INCREASING INVENTORY SIZE. WHAT TIME WE HAVE HAVE WE USE TO PROVIDE THE BEST POSSIBLE SERVICE ALONG WITH BUYING AND LISTING NEW PRODUCTS

Products sold to the EU :)

All goods will be shipped by us to be compliant with EU regulations. Some countries within the EU are imposing importation taxation upon these goods. We have no knowledge about which countries are imposing what duties, it is something beyond our control or knowledge. If you place an order with us, you accept our terms and conditions before making payment. By clicking on acceptance of these terms you accept your order may be subject to importation taxation upon your receipt. If you refuse to pay for this taxation you will not be able to be refunded for the goods from paypal as the seller is protected in this regard.

This is the wording of clarification from paypal in this regard: If customs won't release an item to the customer until payment is made of customs charges, we will close the case in the favour of the seller. This is because we hold buyers responsible for paying customs charges for items arriving from abroad.

If these goods are then sent back us because of your refusal to pay your governments importation duties we will not issue any credit until we are in receipt of the goods. We will not refund any costs relating to shipping these goods to you and getting them back. All orders will be subect to arestocking charge of 25% of the order value or £10.00, whichever is the highest. This is to cover our staff wages to process your refund and to restock these products.

VAT / IMPORT DUTIES UPDATE (EUROPE, NEW ZEALAND, AUSTRALIA):

To our customers in Europe, and other regions where VAT is paid on Discogs at checkout: your package will the required Discogs tax ID number (IOSS in Europe), that proves VAT was already paid at time of order placement, when applicable. We electronically submit the required VAT Tax ID number to ensure efficient clearance by customs. You SHOULD NOT be paying VAT a second time. Relevant tax regulations stipulate that VAT can only be imposed once on a given order, not twice. If you paid VAT for your order here on Discogs, and again, a second time when the package was delivered to you, we recommend contacting the entity who imposed VAT a second time, and submit evidence (such as the invoice relating in your Discogs order by clicking on the "Print" button on the order page).

For your reference, IOSS/VAT/Tax ID numbers required in cases where VAT has been collected at time of purchase, can be found below - and vary, by your region:

Discogs Tax ID Numbers
Discogs OSS VAT ID: NL855284213B01
Discogs IOSS VAT ID: IM5280008075
Discogs ABN: 3000 1365 2135
Discogs NZBN: 131-929-986

In the rare event, that someone asks for VAT when you receive your package - please inform them that VAT has already been paid (if this is the case) - and that the sender's IOSS/Tax ID number (as shown above) has been electronically submitted, as required by the EU customs union. Please note, these numbers only apply to orders where VAT was paid by you - at time of purchase. These numbers CANNOT be used to circumvent paying VAT.

Returns / Complaints – 100% No Quibble Money Back Guarantee

We want you to love your purchase but if for any reason there is a problem, we can work together to resolve it. We are friendly and fair and we will do our very best to resolve any problems. We strive for positive feedback and harmonious long term relationships but unfortunately, some buyers do give us the opportunity to resolve problems and prefer to leave Neutral/Negative feedback without any prior contact with us. Reasonable buyers will know that Neutral/Negative feedback should only be left as a last resort. In the unlikely event that there are any problems with your purchase please do not hesitate to contact us so we may resolve your complaint amicably.

It is important for us that our customers are happy with any purchase. We offer 100% peace of mind assurance with our NO QUESTIONS ASKED REFUND. We try to grade all listings as accurately as possible using discogs gradings VG = Noticeable groove wear etc but sometimes we may get this wrong. There is no attempt on our part to deceive or cheat anyone, we can all make mistakes and the vast majority of our customers are happy with the service that we provide as our ratings will attest. This peace of mind refund assures customers the confidence we have in our item grades.

Products are visually graded, it is simply not viable to play grade the quantity of records we have on offer. We will happily play grade any records that are £50+ if requested at the time of order. Please note by ordering products from us you are accepting these terms, if this is not acceptable to you please do not order as we will not entertain conversations after the event in terms of partial refunds for perceived overgradings.

Please note, we do NOT clean records or CD's that are under £10 in value. Likewise we do NOT grade jewel cases, As products come into us, we will simply ship them out to our customers. Cleaning is a very time consuming process that we cannot include with low value products. If this is not acceptable to you please do NOT order low value records from us. Likewise, items below £10 in value do not have the same level of attention in terms of data entry so omissions can be made in relation to notes regarding writing on labels / sleeves, stickers etc.

If after purchasing and shipping you refuse delivery, or you do not collect the parcel from the post office after notification, and the parcel is returned to us you will have the option to pay for the shipping charge again. Alternatively if you decide you no longer want the parcel and seek a refund, a 25% restocking charge will apply to cover the time spent on picking, cleaning & packing your order along with the original shipping charge. By placing an order with us you accept this clause as part of our terms of trading.

We often use abbreviations with our listings to speed up the listing process. This is a summary of these abbreviations.

The Media
NAC = Needs a clean
FH = Few hairlines
SM = Surface marks
SOL = Sticker(s) on label
WOL = Writing on label

The Sleeve
SOS = Sticker(s) on sleeve
WOS = Writing on sleeve
CTS = Creasing to sleeve
ST = Sleeve tear(s)
SU = Seams coming or unglued in full
EW = Edge wear to sleeve
RW = Ring wear to sleeve
CS = Company sleeve
OI = Original inner
WP = With poster
WI = With inserts

To return items to us simply return the item(s) within 7 days of receipt in same condition as we shipped them to you and in the original packaging including cardboard stiffeners and we guarantee we will refund 100% of the original purchase price. If you order multiple records from us and seek to partially return records the original postage sum will be proportionally refunded. We will NOT refund the postage costs if you did not ask for play grading prior to shipping or if the item(s) is below £10 in value. Buyers are responsible for the cost of delivering the item back to us. Details for how to return items are listed at the foot of these terms & the slip included within your purchase.

Please note we only deal with Discogs orders Monday & Friday, if you send a message and do not get a swift reply, we are not ignoring you :)

Please note we DO NOT SEND PHOTOS OF ITEMS.

FREE OFFER TERMS AND CONDITIONS:
We offer an incentive of buy 5 get cheapest item free on all used stock, this offer does not include BRAND NEW STOCK. If you require this incentive please include this within your additional instructions at the time of order or this offer will become null & void.. The free item to be in the same format as per the original order, CD with CD order, 12" / LP with 12" / LP order etc. Buyer to pay additional shipping cost for the free item as detailed below. Please take into consideration varying prices for double, triple items etc to determine shipping costs. Please do not add the free item to your cart, just let us know which one you would like and we will add it as long as nobody else has bought it. Damaged cases will not be replaced on free CDs.

Place your order including the free items, pay for the goods in full. We will pack & pack your order. We will then refund the cheapest 1 in 5 records as per the offer. Please then confirm the refund that we make to you. There is no limitation to the number of free items and this is an ongoing offer on brand new stock only.

All items that we have listed on discogs are in stock.

We no longer accept payment via bank transfer as it is simply too messy and time consuming. Remember discogs (not us) automatically leaves negative feedback for users that do not pay. Automatic cancellation takes place after 7 days.

Orders under £20 in value will generally be shipped using Royal Mail for which we obtain a proof of postage. Orders over £20 in value will be shipped via a tracked method for which we will provide further off. To track an item we have posted, please enter the tracking number we provide into https://www.royalmail.com/business/track-your-item or https://www.parcel2go.com/ to find out where in the delivery process your parcel is.

We can ship CDs without jewel cases to reduce shipping costs if required. Please advise at time of ordering if required.

If you do not report to us an item has not been delivered within 28 days of shipping our shipping partners will not allow us to make a claim for non delivery. If you exceed this duration of time for notification we cannot make a claim on the insurance that we have paid for making an claim for non delivery null & void for your purchase.

If you have read and are in agreement with these terms, feel free to send the payment. This will speed up your delivery no end. We will then email to let you know we have dispatched. Should we not be able to fulfil your order, we will inform you and refund you ASAP. We can see no reason why this would take place, as we only list what we have to sell but, we mention this situation to offer our assurance that should we not be able to provide what you have ordered you will be refunded.

Goods will be shipped twice weekly.

Please feel free to contact us with any questions, except those asking for pictures of course :)

We look forward to be being of service to you :)

POSTAGE

UK delivery time is usually 3-4 days, and 5-7 days if you are in Europe and 10 – 14 days for America and Rest of the world. In the unlikely event that you do not receive your order, please contact us and we will submit a claim and offer a refund to the sum insured. Please see postage details in relation to insurance cover. Please see details below relating to postage.

We previously listed all the shipping prices here but as Royal Mail etc change them so frequently it was too time consuming to list them separately. When you place an order the shipping will automatically calculate. Some regions of the world where an order is placed above 7 units the shipping price has a random figure included. If you wish to place an order for more than 7 units and the shipping price stated shows £500 then please contact us as you reside in a country where we do not ship to very often for more than 7 units.

ITEMS RETURNS PROCEDURE

If you wish to return items purchased from us, please fill out this form below and forward it to us via our profile page on dicogs where it states 'Contact Seller'.

Customer name : ____________________________________________

Order number : ____________________________________________

Date goods received on : ____________________________________________

Customer address & postcode : ____________________________________________

Customer email : ____________________________________________

Customer telephone number : ____________________________________________

If payment made via paypal, paypal address : ____________________________________________

If payment made via bank tranfer :

Account name : _______________________

Account number : _______________________

Sort code : _______________________

Bank name : _______________________

Once we have approved these returns we will provide to you the return mailing address.

Any goods purchased from us that you seek to return need to be sent within 7 days of receipt and the associated costs will be at the buyers expense.

Note the business owner has several business'es and as such frequently travels. Refunds will be processed as and when he has internet access and is not between flights or hotels. Please be patient but this generally happens within a week or goods being back in our possession, NOT when they are delivered to our return address as this is the post office we use that we go to twice a week.

On the outside of the packaging of the returned item(s) please place your name and order number for speed of processing. Within the package please place a printed copy of the returns request and authorisation. Goods returned to us that do NOT follow this procedure will NOT be credited. Please help us to help you. Thank you :)