****LATEST UPDATES****

8-2-18: BRAZIL RECORD HANDLING POLICY ADDED: All records from Brazil washed in an Ultrasonic VPI Cleaning Tank.
3-9-18: Reduced 40+ LP shipping price to $2.67/record in International Tier 1
1-6-18: PLASTIC SLEEVE POLICY FOR RECORDS LESS THAN $10

INTERNATIONAL PACKAGE INSURANCE POLICY
NOTE- All international shipments are insured for an extra $1. This is on all shipments unless otherwise specified.

All lost/damaged packages require a claims process detailed below for a refund.

LOST PACKAGES- A claim for a lost item can be filed if the package is not received within 45 days from the ship date. ITALY CUSTOMERS NOTE- 60 days for Italy.
DAMAGED PACKAGES- A claim for a damaged item can be filed immediately with photo evidence. All photos should be sent to humanheadnyc@gmail.com. Please include order number in the subject of the email.

ALL CLAIMS requires an e-signature from the buyer on a claim sent by the shipping department. Once the e-signature paperwork has been received the claims process takes an additional 7-10 days. Once approved the buyer will receive a refund.

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****UPDATED 2-4-16: REMOVED HOLIDAY SCHEDULE INFORMATION****

INTERNATIONAL FIRST CLASS PROMO PACK- See below for INCREDIBLE rates on international shipments up to 6 LPs. Single LPs shipped anywhere in the world for as low as $15!****

LOCAL PICKUP @
168 Johnson Ave
Brooklyn, NY 11206

You can pick up your order in our record store while you shop! If you order here ahead of time we can have your record pulled for you. Select the Local Pickup option from the drop-down menu on your order. If you select this option your order will NOT be shipped and is still subject to cancellation after 10 days of inactivity. Please specify if you need more time to collect your order.

SHIPPING ADDRESS
Your shipping address will be retrieved based on your TYPE of order. Please follow instructions below:
Domestic and International Priority Shipments- We ship from your DISCOGS address.
International Promo First Class Pack- We ship from your DISCOGS address.

If you would like your items shipped to a different address PLEASE SPECIFY ON YOUR DISCOGS ORDER PAGE

LEAD TIME
-Please allow 3-4 days from when you're invoice was paid for your order to be shipped. We really appreciate your business and we want to get you your record as fast as possible.
- If you need quicker turnaround please specify when placing your order!
- For all INTERNATIONAL FIRST CLASS PROMO PACK shipments, we ship our orders using a 3rd party company. We are able to offer the cheapest shipping because of limited tracking. It usually doesn't take more than 2-4 weeks to arrive so please be patient. If you have any concerns, let us know. We will be happy to supply you with any information available to us.

Current Shipping Schedule (Last Update- 4-8-16 @ 13:27 PM EST)
Domestic and International Priority Orders- Tue Thu Sat
International First Class Promo Pack- Mon Wed Fri

Please be patient with media mail orders. At times when records are out of our hands they can sit at a sorting center for a few days. This is out of our control but we are working with USPS to improve the processing time.

USA SHIPPING
DOMESTIC SPECIAL- All domestic orders are $5 regardless of quantity or product mix!

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CANADA SHIPPING (Cheaper than International Promo Pack)

LPs 12"s and 10"s
1- $12
2- $16
3- $20
4- $24
5-6 $28

More- $4 per additional LP

7 Inches or CD's
1- $9
2- $11
More- $1 per additional 7" or CD

NOTE- All international shipments are insured for an extra $1. This is on all shipments unless otherwise specified.

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INTERNATIONAL FIRST CLASS PROMO PACK- ALL COUNTRIES CHEAPEST OPTION!!! (See countries unavailable***)

1 LP: $15.00
2 LPs: $20.00
3 LPs: $25.00
4 LPs: $30.00
5 LPs: $35.00
6th LP- FREE! $35 Total for 6 LPs!

*** Countries unavailable for the program currently include Sri Lanka, Russia, Serbia, Poland, Ukraine, Indonesia.***

NOTE- All international shipments are insured for an extra $1. This is on all shipments unless otherwise specified.

NOTE- For all INTERNATIONAL FIRST CLASS PROMO PACK shipments, we ship our orders using a 3rd party company. We are able to offer the cheapest shipping because of limited tracking. It usually doesn't take more than 2-4 weeks to arrive so please be patient. If you have any concerns, let us know. We will be happy to supply you with any information available to us.

INTERNATIONAL PRIORITY RATES (FOR COUNTRIES IN PROMO PACK- ZONE 1 AND 2)
•
ZONE 1
South America, Europe, Japan, South Africa, Mexico, Central America, China, South Korea


LPs, 12"s and 10"s
LPs/12"s:
7-8 LPs: $50.00
9 LPs: $55.00
10-11 LPs: $65.00
12-15 LPs: $70.00
16-20 LPs: $80.00
21-25 LPs: $85.00
26-30 LPs: 90.00
31-33 LPs: $95.00
34-39 LPs: $105.00
40+ LPs: Price will be $2.67 for each LP.

7 Inches or CD's
1- $10
More- $2 per additional 7"
For orders of 20 7"s or CD's your cost is $30
For orders of 50 7"'s or CD's your cost is $50

**Two 7"s or CD will be considered 1 LP for shipping in mixed orders.

NOTE- All international shipments are insured for an extra $1. This is on all shipments unless otherwise specified.


ZONE 2
Australia, New Zealand, Ukraine, Israel, Lithuania


LPs/12"s:
7-8 LPs: $73.00
9-11 LPs: $80.00
12-13 LPs: $83
14-17 LPs: $92
18-20 LPs: $102
21-22 LPs: $108
23-24 LPs: $112
25 LPs: $115
26-30 LPs: $124
31-34 LPs: $133
35+ LPs: Price will be $4.00 for each LP.

For 7"s or CD's shipped with LPs each two count as one LP

One 7 inch or CD - $15.
Each additional - $2.00
20-49 7"s or CD's - $40
50 7"s or CD's - $60

NOTE- All international shipments are insured for an extra $1. This is on all shipments unless otherwise specified.

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SHIPPING FOR ALL OTHER COUNTRIES
•Sri Lanka, Russia, Serbia, Poland, Ukraine, Indonesia

LPs, 12"s and 10"s
LPs/12"s:
1 LP: $25.00
2 LPs: $28.00
3 LPs: $35.00
4-6 LPs: $50.00
7-8 LPs: $73.00
9-11 LPs: $80.00
12-13 LPs: $83
14-17 LPs: $92
18-20 LPs: $102
21-22 LPs: $108
23-24 LPs: $112
25 LPs: $115
26-30 LPs: $124
31-34 LPs: $133
35+ LPs: Price will be $4.00 for each LP.

For 7"s or CD's shipped with LPs each two count as one LP

One 7 inch or CD - $15.
Each additional- $2.00
20-49 7"s or CD's - $40
50 7"S or CD's - $60

NOTE- All international shipments are insured for an extra $1. This is on all shipments unless otherwise specified.

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Packing Rules
All items over $10 are in a plastic sleeve and paper sleeve on the outside of the record unless in a large bulk order.
All single items over $20 get 2 pads
All items over $50 are double boxed
If attention is needed for records that don't fit into these guidelines it's the buyers responsibility to request different terms.

Sleeving of Records Less Than $10
All items which are valued less than than $10 may be requested to be placed in a plastic sleeve at the cost of 50¢ per item. Please request this service prior to paying your invoice so it may be added to the shipping cost.

BRAZIL RECORD HANDLING POLICY
Due to the tropics, even unplayed records have dirt residue that can make sound in playback but easily cleaned. As an overall policy, all records from Brazil get washed in an Ultrasonic VPI Cleaning Tank in an attempt to get optimal play through the media. All poly inners are thrown out and replaced w paper inner sleeves.

DOMESTIC RETURN POLICY
We have a 100% guarantee on our items. If you are unsatisfied with your purchase, please message us first. If a return is the only solution, we ask that you send the item back to us in a timely manner. All items to be returned MUST be sent via USPS Media Mail. Upon it's acceptance you will be issued a full refund, including return postage cost.

Return Address:

HUMAN HEAD RECORDS
ATTN: RETURNS
168 JOHNSON AVE
BROOKLYN, NY 11206

INTERNATIONAL PACKAGE INSURANCE POLICY
All of our shipments are insured for an extra $1. This is on all shipments unless otherwise specified.

All lost/damaged packages require a claims process detailed below for a refund.

LOST PACKAGES- A claim for a lost item can be filed if the package is not received within 45 days from the ship date. ITALY CUSTOMERS NOTE- 60 days for Italy.
DAMAGED PACKAGES- A claim for a damaged item can be filed immediately with photo evidence. All photos should be sent to humanheadnyc@gmail.com. Please include order number in the subject of the email.

ALL CLAIMS requires an e-signature from the buyer on a claim sent by the shipping department. Once the e-signature paperwork has been received the claims process takes an additional 7-10 days. Once approved the buyer will receive a refund.

INSERTS/EXTRAS POLICY
Items containing inserts or any extras will be listed in the comments section. One can expect that if the insert is not listed in the comments, that it is not contained within the record sleeve.

DISCOUNTS
In fairness to our other customers, we do not do discounts on our items. As a volume based seller we offer our records for cheap to give every record a home and discount our inventory periodically until it sells. There's a lot of great records to be had for very little money- many times at a loss. Thank you for your understanding.

CANCELLATION POLICY
All orders are subject to cancellation 7 days after placing an order without payment. Please contact us if there is an issue.