CHRISTMAS/HOLIDAY SEASON — Multiple-item orders (3–50 items) may be delayed during the holiday season. If you have any concerns, please message us for updates.

Shipping & Insurance

We ship everywhere.
USA buyers: $4.13 flat rate shipping (unlimited records) — free shipping on USA orders over $30.
International buyers: $12.99 flat rate shipping (unlimited records) — free shipping on international orders over $90. We use Asendia for international shipments.

We are not responsible for items lost, damaged, or stolen by USPS or foreign postal services, or for items stolen after delivery. If you have had issues with damaged, lost, or stolen packages, please purchase insurance — let us know and we’ll adjust shipping costs. Media Mail is slow and leaves packages exposed for longer. Priority Mail or First Class is strongly recommended and available at checkout.

Important for buyers in Brazil, Colombia, Israel, Iran, Iraq, Jordan, South Africa, and similar regions: We strongly urge you to purchase insurance. Packages to these countries often face delays, tracking issues, or loss. If you do not request insurance, we are not responsible for lost or untracked packages valued at $90 or more. Please message us before paying if you’d like to add insurance.

International orders may be subject to import taxes or customs duties. These and any customs clearance charges are your responsibility. We have no control over these fees and cannot predict what they may be.

If you want to include an IOSS number, please add it to your shipping address.

We ship to the PayPal address provided at checkout — please make sure it’s correct before completing your order.

Photos

Due to the high volume of messages and orders we receive, we do not provide photos for any record priced under $40 before purchase. If you are particular about visual grading, please message us — we are happy to provide photos for unpaid items valued at $40 or more. Please refer to our detailed condition notes before purchasing.

Extras

Unless explicitly stated in the item’s public comments, additional items such as original inner sleeves, photo books, inserts, or other extras are not guaranteed to be included with used records. This does not apply to items listed as Mint or Sealed, which should include all original contents. If specific extras are important to you, please ask before purchasing. We cannot be held responsible for missing extras that were not specified.

Returns

Acceptable return reasons are a wrong pressing or a misgraded item. We do not offer returns if you open a sealed item.

Domestic orders: We do not cover return shipping for any item priced under $15. If you wish to return a record under $15, you are responsible for return shipping. Please review condition notes carefully before buying.

International orders: If you wish to return an item, you must pay return shipping. As of June 3, we can reimburse up to $13 for an international return — this equals what we pay to ship out. Any additional return shipping cost is the buyer’s responsibility. If an insured item is lost or damaged in transit, please wait for us to receive funds from the insurance claim before a refund is issued.

Packing

If you have specific packing instructions, please include them when you order. We ship 1–2 records in Mighty Music Mailers (from BagsUnlimited) or flattened cardboard boxes. LP mailers are $4 each — we invest in good packaging for your protection.

Cancellations

If you purchase an item and change your mind (for example, you find it cheaper elsewhere), please understand we incur non-refundable fees (4% PayPal fee, 8% Discogs fee). If you cancel before shipping, we charge a 4% restocking fee to cover these costs. International payments have a 10% cancellation fee.

If part of your order is unavailable (we run a physical store in Los Angeles and stock sometimes moves), we will refund you for any item we cannot ship.

Order Fulfillment

We ship as soon as we locate your vinyl. Our shipping staff works Monday through Friday. Tracking is always provided — if you don’t receive it, just ask.

On rare occasions (less than 1–3% of orders), an item may be dropshipped if it sells on another channel simultaneously. In these rare cases, delivery may take up to a month for domestic orders.

Final Note

If anything about your order concerns you, please contact us first — we respond quickly and will always do our best to help.

Thank you for supporting our store and happy digging!