ALL SHIPPING PRICES ARE CALCULATED AUTOMATICALLY
Shipping Prices under "Ships From"

Please note: Shipping prices are calculated per weight. After the maximum amount (usually 80xLP) has been reached in an order, the price chart will start over again with 1xLP and up.

IMPORTANT INFORMATION!
Do NOT send payment for your order until you are ready to ship! We can't merge orders that are already paid! All orders can stand for 14 days! If you make a new order after sending payment for the first one, you will have to pay a new postage for that.

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Seller terms and information about discounts, gradings, etc. are available below here - it is mandatory that you read this crucial information before ordering - if you're looking for something specific, then just do a simple search (Ctrl+F or cmd+F) and find it here:

ALL COMMUNICATION MUST BE IN ENGLISH

Q: How much does the shipping cost to my country?
A: You can see the shipping prices on all the item pages. You can also see our full shipping chart HERE (click "Ships from"), or if you place them in your cart, it will automatically show the costs.

Please note: Free shipping is no longer available (Discogs raised their fees on the 22nd of May, so unfortunately we are unable to offer it anymore).

1xLP = Usually around 250 grams on average, but sometimes a bit more/less. (12" maxis or generic sleeves weigh less).
2xLP = DOUBLE ALBUM (counts as 2 records - around 400-450 grams)
3xLP = TRIPLE ALBUM (counts as 3 records), etc.
2x10" maxis count as one 12" record.
4x7'' singles count as one 12'' record, usually 50-60 grams each.
3xCD's count as about one 12" record, usually 80-100 grams each (with the case).

DHL Connect shipping to the following countries will be delivered to a DHL Service Point:
Denmark, Sweden, Finland, Estonia, Latvia, Lithuania

Q: How many records can I order in one shipment?
A: Usually 80xLP (20 kilo) is the maximum, but depending on location and shipping method, we can sometimes fit 120xLP (30 kilo) or more in one shipment. The cart should automatically calculate the correct postage. If in doubt, just send us a message and ask for a more specific quote.

FAQ
Q: How can I pay for an order? What currency do you use?
A: All prices are in € Euro! Payment ONLY with PayPal or Credit Card - NO BANK TRANSFERS!
A small guide regarding sending payment for orders:
Buying and paying on Discogs

Q: How can I get in contact with you?
A: Please contact us via Discogs messages through the TIMELINE of your order, and NOT by private mail messages (unless you have a general question not regarding a specific order, of course - if asking about a certain item, please include the direct link to that also, so we can find it easily). And please REMEMBER TO SEND US YOUR E-MAIL if you want pictures.

Please note: We unfortunately do not get any notifications from Discogs when you write a message under "Additional Instructions" after making an order - this is solely for messages regarding packing.
For any other questions or comments, please write in the timeline of the order.

Q: When can I expect an answer to my message?
A: Our Customer Service operating hours are Monday-Friday, from 9 - 16 CET (Central European Time Zone), as we're CLOSED on weekends and national holidays. Please note, all messages will be responded to in due course.

ALL COMMUNICATION MUST BE IN ENGLISH

Q: When do you send my order?
A: We ship parcels every day, Monday-Friday. Once payment has been received, your order will be processed. Please note that you will receive information with your tracking number, [b]as soon as the parcel has been shipped.

WE ALWAYS SHIP TO THE ADDRESS STATED HERE ON DISCOGS.
In an event of an address change, send us a message ASAP, and we’ll update the delivery address. Please also add full name, phone number & Email.

Q: Can you send parcels to my Post Box / Pack Station?
A: YES, we can send to P.O. Boxes - But we need to inform you, that when sending to a P.O. Box/Apdo (especially when using the DHL service) , we cannot guarantee delivery, if there's not a person present to ensure it gets delivered correctly. Tracking is still active of course. Is this okay with you, then we can send there.

Q: Can you send parcels to Russia and/or Ukraine?
A: Because of the Russian invasion of Ukraine, we've been forced to temporarily shut down shipping to both countries (also including Belarus and Moldavia)!
But we will keep open for business to most of the rest of the world: If the items in our store appear available to buy, then we will ship to you! If the items appear "unavailable to your country", then it's because we cannot ship there at the moment.

Q: Can you send parcels to The Canary Islands?
A: Yes - But you need to inform us in advance, that you are located in The Canary Islands (it's not enough to just write "Spain" as country), as they now require us to put a full invoice outside the parcel, otherwise it will not be delivered. If the parcel is returned because you did not inform us about your location, we are unable to refund postage. Please note that if the parcel is above 2kg, different shipping prices will apply.
Canary Islands New Custom Rules

Q: Can I pick up the records directly from you?
A: Yes - but please note, that we are NO LONGER LOCATED IN COPENHAGEN CENTRE! We have moved our office from Nørrebro to Albertslund. The pick-up window is weekdays from 9-12 and 13:30-15:30. Closed on weekends!

Q: How do you pack the records?
A: For orders under 2kg with valuable records priced above €15, the records will be taken out of their sleeves (except sealed items and 12” maxis with no inners) and ship in a sturdy cardboard mailer with reinforced edges. For larger orders (up to 20 kilo), we will use a large box with padding and wrapped tightly, and records will not be removed from their sleeves as default.

Please note! Most records will be lightly cleaned before we ship out (to remove fingerprints, dust, etc), but because of the large volumes we have to process every day, please don't expect that all records priced less than €15 will be deep-cleaned. We fully expect most vinyl collectors to have their own preferred cleaning method at home.

Q: I have made X amount of single orders from you - why have you sent me an invoice for each one? Do I have to pay them all right away?
A: As the system is only partial automatic, sometimes we have to go and manually merge all your unpaid orders into one single larger order, and then we will of course send a new invoice with combined postage discount. But remember: DO NOT PAY THE ORDERS UNTIL YOU ARE DONE BUYING, AND WE HAVE MERGED THEM ALL! All orders can stand for up to 14 days, before being automatically cancelled, so there is no rush sending payment! If you send payment for an order, it will be shipped out very quickly, as we cannot merge already paid orders.

Q: How long does it take for my order to arrive? When do you expect it to come?
A: Shipments within Denmark is usually 0-2 weeks, Europe 1-4 weeks, and rest of the world 2-5 weeks. Please note, South American countries have extended delivery time.
ALL parcels will be sent with tracking. For alternative arrangements please contact us for more details.

Please note! The local postal service and international customs (for orders outside the EU) can prolong the delivery time, hence it also depends on their handling speed. We do not have control over the delivery process itself, unfortunately. Please see the tracking information to find updates about your parcel's journey - they may also be sent to parcelshop pick-up points, so remember to check occasionally and stay informed.

Q: Is tracking included in the shipping price?
A: TRACKED SHIPPING is included for ALL countries worldwide.

Q: Where can I find my tracking number?
A: ALL TRACKING NUMBERS WILL COME TO YOUR PROVIDED E-MAIL 1-3 DAYS AFTER BEING MARKED "SHIPPED", so please wait a few days before asking us to find the number for you - it will come automatically (if your e-mail is correct of course, and the spamfilter is off).

We also strongly recommend that you put your phone number, so we can attach that to the tracking also - then you should get an SMS text message with the order status - you can either put it here , or write in the timeline when you have made the order

You can use all provided tracking numbers on this page (usually starting with LY or RR) : PostNord International Tracking
Or if sent with DHL (number usually starting with JJ), then this site: DHL International Tracking

If you are located in France, however, then you would have to use the local French company Colis Privé to locate DHL shipments: DHL French Tracking

PLEASE NOTE: Some items (especially those priced less than €10), we cannot check, as the processing time will be too costly for us. Please refer to the ratings guide if you're unsure about the quality of the record (eg. "Good" = bad).

GRADING SYSTEM

Q: How do you grade your records? And how does the gradings system work?
A: We do 99% of all our gradings VISUALLY only (because of time restraints). Our stock is more than half a million records. Rule of thumb: If you can feel it (i.e. a scratch), you can hear it. So we do our best to look for any visual flaws, but even a flawless record can sound bad upon playback - in that case, just contact us, and we will try to find a solution of course.

PLEASE NOTE: A sleeve graded as "Generic" does NOT have the original cover! It will come in a common sleeve (in any thickness, including inner sleeve style) not related to the release.
and
PLEASE NOTE: We do NOT grade inner sleeves! (there's no option for that on Discogs), so if these or other extras are important to you, ASK us about them before we send out. Often they are not included, but sometimes they are! If we write "OIS" in the comments, then it has Original Inner Sleeve.

A small guide regarding grading of records:
Discogs grading guide

Mint: Absolutely perfect in every way. Certainly never been played.
Near-Mint: A nearly perfect record. The record should show no obvious signs of wear.
Very Good Plus: Will show some signs that it was played and otherwise handled by a previous owner who took good care of it.
Very Good: Noticeable groove wear and light scratches. Surface noise will not overpower the music.
Good Plus: Can play without skipping. Significant scratches, surface noise, and groove wear.
Good: Can play with minimal skipping. Significant scratches, surface noise, and groove wear.
Fair/Poor: Record is cracked, badly warped, or won't play through without skipping or repeating.

Grading sleeves is a bit more difficult, but are generally the same as for records. Sometimes an original sleeve can be missing though, and in that case it's graded as "Generic" (which means the record is just in a standard picture-less sleeve. It is *not* a specific type of thick stock outer sleeve, and can also just be a thin inner-type of sleeve). Please check item descriptive comments for further information - we will usually write if it is a company sleeve or otherwise.

All special included extras (Posters, inserts, post cards, stickers, OBI-strips, inner sleeves, bonus-7" or 12" additional records as well as various defects (punch holes/saw-cuts/stickers/writings/etc)), are not always mentioned in our descriptions, but if this is important to you, then write us and ask about the specifics BEFORE we send them out - not after ;)

We always try to the best of our ability to live up to these gradings, but as we can only do visual gradings (because of the sheer volume of our stock), occasionally an item can be over/under-graded a single grade, as grading records is also not an exact science, and opinions always differ - however, if it's more than two gradings off, please contact us before leaving feedback, and we'll of course solve the issue ASAP

Q: Can I see a picture before buying this? Do you send it to my e-mail?
A: If you are interested in pictures or detailed information of any records/labels/matrix-numbers/etc, we can of course check the specific items, but expect some waiting time, because they're in our external inventory, and it will take at least a couple of days to get them to the office (where we answer messages and ship from). If you haven't made an order, and you want to see pictures of the specific item in question, then REMEMBER TO SEND US YOUR E-MAIL, so we can send pictures. There's no way to send images via Discogs messages!

PLEASE NOTE: We normally do NOT take pictures of items priced less than €10. The handling process alone will cost us more than this. You'd just have to take a chance in that case ;)

Q: Are you always 100% sure that your listed item is exactly like the item on the Discogs' page?
A: Short answer: No. Long answer: We always try to match the exact item listed of course, but some records can be extremely difficult to identify, and can take excruciatingly long time to find, so occasionally we have to take a qualified guess, which exact item is our corresponding copy. But if you want to be 100% sure before we ship it - just ASK US about further information and/or a photo (remember to give us your e-mail if you want pictures), and we will of course check this before sending the order out.

Q: I want an audio sample - can you send it to me?
A: For 99.9% of the records we have, the answer is no. But for really rare and expensive records (priced higher than €20), that are not immediately available many other places, we DO occasionally make an exception. We don't send full songs though (only to check audio and identify tracks), so please don't ask us to send complete rips, as that is illegal.

Q: Can I just pay for this outside of the system? Either directly via PayPal or give you cash?
A: No. As we're a major business partner with Discogs, we can't offer to make deals around the system (as this could potentially block our profile, which would mean we'd have to shut down business completely). Please use the automated system check-out button via the order timeline, and everything should go smoothly :)

Q: I want some discount on a record - how do I get that?
A: We have activated the "Make Offer"-button on most of our inventory (excluding a few items - mainly the new stock), so feel free to send offers on those that are open for bids - We get many daily requests, so be aware that it might take a couple of days before we can respond to your offer(s).

And please remember: We CAN'T correct prices after an order has already been made - you have to send the offers through each individual item page before making the order, and then we will merge and send a new invoice (assuming the offers will be accepted).

Q: I want some discount on my finished order - how do I get that?
A: As Discogs doesn't allow sellers to change prices on already placed orders, we cannot discount an order after it has been made. NO EXCEPTIONS! The only thing we can do in these cases are cancelling the order, and then the buyer can try again, but by sending best offers on each item individually through the item pages, if possible. And remember, it is unfortunately only possible to place ONE offer, as Discogs' old system does not allow counter-offers, so remember to make it a fair offer.

We can always cancel the order (within 14 days) if you can't afford it, it's no problem. If you wait longer than 14 days before you react, negative feedback will automatically be left by the Discogs system.

Q: I want to add more records to my already completed and paid order - how do I get that?
A: Sorry, but once an order as been paid, we start packing, and nobody will read the timeline again until it's getting the shipping label on it right before going out the door. And as it's a quite costly (not less very time-consuming) process for us to pull out an order mid-shipment, we cannot offer this service under normal circumstances. If you'd like to add more records to an order, then HOLD payment until you're completely done ordering, and are 100% ready to finalize it! (Remember, all orders can stand for up to 14 days, so there's NO need to send payment immediately.

Q: I want to make a bulk offer - how can we do that?
A: Unfortunately, there's no way to make bulk offers via Discogs' outdated system. The ONLY way to achieve discounts on purchases, is to send offers on each item individually via the item pages. Not the most time-efficient method, but Discogs does not offer any other ways, so our hands are tied here. Thank you for understanding.

Q: I can see your listing says "[Reduced price! 50% off!]" (or similar) - does this mean that I will get 50% off the listed price?
A: No, the discount has already been applied - that goes for all discounted items. There's no option to give discount on Discogs after an order has been made, so that's why we have to apply the discount immediately (the previous price was 50% higher).

Q: My parcel hasn't arrived yet, and it's been more than 2 weeks!
A: Please wait longer. Occasionally the parcels can be delayed (especially during peak season or special events (War, Black Friday, Christmas etc) - but as long as the tracking number is active, it should still be in transit - most likely just sitting in customs somewhere. If it takes more than 2 months before delivery, then it's another case of course - just write us in that case, and we'll try to find a solution then.

Q: Something was wrong with my order when I got it - what do we do now?
A: Just write us in the timeline of the order (not private messages please), and then we'll figure something out - our goal is that everyone is a happy customer, so don't be shy if something annoys you - please DO NOT JUST LEAVE FEEDBACK WITHOUT CONTACTING US FIRST! And please don't hold a grudge, there's no need to make enemies, when you can make friends instead. We're honest sellers, but with a stock as huge as ours (over half a million items), mistakes DO inevitably happen, even though we try to keep it to a minimum. We will always attempt to solve any issues to the best of our abilities, so don't hesitate to contact us :)

Q: My parcel was returned to you - how do we proceed?
A: Depending on the reason why it was sent back, we have different solutions - but we will always write to you in the timeline, if your parcel comes back. If no interest in reshipping, the buyer will be refunded the price of the items included in the order, but not the shipping cost.

Q: You told me I would get a refund ASAP - but it's been more than 24 hours now, why is it taking so long?
A: We try to handle all refunds at the same time every day, as only one person has access to our PayPal-account. But in really busy periods, it can take up to 2-3 days before we get around to it - but please don't worry, we haven't forgotten you! (Occasionally there can be some hold-up at PayPal though, so if it has been more than 2-3 days, just contact us again, and we'll get right on the case of course).

Alrighty, if there's no more questions, just order away!
- We're looking forward to sending you some lovely sounds!

Best regards,
Team Vinyl.eu