***PLEASE READ ALL OF OUR TERMS***

Hey there and thanks for choosing Waiting Room Records! Below will be some boring but important information for your order. By going ahead and purchasing please note that means you agree to all of the following.

We no longer international shipping at this time. Please do not message about it.

SHIPPING INFO/PRICING:
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Please specify when ordering in the US if you'd like Media Mail or Priority Shipping. Pricing options listed below. All orders will be shipped Media Mail or First Class if no special request is made.

7", 10", 12" & LP records are $7 Media Mail Shipping (tracking included) [+$1.00 each additional record]

Priority Mail Shipping varies depending on location. Average is $8-$12.

CD's/DVD's, Cassettes & 8-Tracks are $7 shipped First Class Shipping (tracking included) [+$1.00 each additional Cassette or CD]

INSURANCE: Please message us and we will invoice you! Insurance is not automatic, but we are happy to add for your order!
$50.01 - $100 is $3.
$100.01 - $200 is $4.
$200.01 - $300 is $5.
The price per additional $100 of insurance, valued over $300 up to $5,000, is $4.60 plus $0.90 per each $100 or fraction thereof.

We strongly encourage getting insurance on shipments $50 or more. WE ARE NOT RESPONSIBLE for items once they ship out the door and will not refund for damages by USPS. This is where insurance kicks in and saves you and your money.

PLEASE NOTE (SERIOUSLY!): We will not ship records/orders that are over $100 to those who do not have any feedback or to those who have poor feedback. We determine poor feedback by a case to case basis. We reserve the right to cancel an order due to these reasons. If you have positive feedback we will require insurance and a signature confirmation to keep both parties safe. We want to get valuable things into your hands safely!

RESTOCKING FEES:
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The buyer changes their mind* about a purchase and returns an item in the original condition within the return window.
Up to 20% of item's price.

The buyer returns an item in the original condition more than 15 days past the return window. The 15 days allow for return transportation from the buyer to the seller.
Up to 20% of item's price.

The buyer refuses delivery due to visible damage incurred during shipping or caused by the carrier. No. The seller pays for return shipping, but may file a claim with the carrier or insurance company, if insurance was purchased.
The buyer receives damaged or defective item.
No. The seller can file a claim with the carrier or insurance company, if insurance was purchased.

The buyer changes their mind* about a purchase and returns a non-media item within the return window, but the seller receives the item damaged or materially different than how it was originally shipped to the buyer.
Up to 50% of item's price.
The buyer returns a book within the return window with obvious signs of use. Yes. Up to 50% of item's price.

The buyer returns a CD, DVD, VHS tape, software, video games, cassette tape, or vinyl record within the return window that has been opened (taken out of the plastic wrap).
You will get 50% back…max. It is up to the discretion of us as it is no longer considered new.

The buyer returns an item they received materially different from what they ordered. No.

We want to help but we will not accept returns 14 days after the package has been marked as delivered. That does not mean that we will not process a return if you ship something back media mail and it doesn't arrive within that threshold. What we mean is taking two weeks to send a message about an issue after you received it and then wanting to send it back. If there is an issue please reach out the moment you open it. We want you to be happy so the sooner we know, the better!

If an item arrives with damage it is policy to send us photos before we can send any sort of refund. Help us help you! We understand sometimes your postal carrier treats your package like their own personal soccer ball. Please just understand we pack to the best of our abilities and are not the USPS but are here to help.

MISC:
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*Please note that we run a brick and mortar location and while we update our online store daily we are humans and unfortunately not super cool robots and human error can occur. At times if an item is in your cart we and not able to remove the listing as it will not show up when we go to remove it. We do our best and if for some reason if something slips through the cracks we will reach out to you and always refund you within a timely manner. We appreciate your patience in this and even more appreciate you supporting an indie record store. Thank you again and happy future discogging!*

*We do not grade jewel cases or generic sleeves. We will not send a cracked jewel case unless a sealed item that is notated in listing. Sometimes accidents happen in transit and we apologize for that.

*We do not grade inner sleeves. We also do not guarantee original inner sleeves or what state they are in. We list so much we can't keep up sometimes.

*Please assume the digital code for used items are missing or expired. We are not responsible for new digital codes not working.

Once again, if you go ahead and purchase your item(s) you are agreeing to all of this. Thanks again!