A message to our dear friends and loyal customers, regarding the current situation with Covid-19.

Despite limitations by Japan Post and continued postal service disruptions in various regions around the world, we remain in a unique position that enables our team to continue shipping orders to our customers. We are doing our very best, to ensure you will not notice any difference in delivery times.

We remain committed to being able to deliver great music to you, with limited (if any) delays. We are especially grateful at this time, for your continued support .

Sincerely,

Mayumi, Haruka, PJ, Risa, and the rest of the Kupiku team.

セラー様へ:
弊社の英文を利用されているセラーさんをよくみうけられます。コンディションやこちらのコメントのコピーはお控えください。ご自身できちんと作成お願いいたします。

(March, 2021):

👍 YES! We are open and are shipping world-wide! 👍

We continue providing shipping services to our customers around the world. ✔️

Although service to a small number of countries remains suspended, this does not affect orders you place with us. 👍 That's right. We have several (both private and public) delivery services at our disposal, ensuring your orders arrive within a reasonable time frame and we are able to serve locations many of our competitors are unable to.

Please feel at ease when placing your order with us.

We are open, we are shipping, and orders to most regions are arriving at times similar to those prior to Covid-19.

Simply put: Yes, we are able to ship to you! ✔️

In some cases (depending on the country you're located in) tracking (if purchased at checkout) will be provided to you a few days before delivery (whereas until recently, we would provide tracking a few days after your order was dispatched). This is one minor adjustment to our service we must make, in order to continue being able to effectively serve you during this time. For example: if you are in Russia, Canada, Ireland, Greece, Romania, or Brazil (among a few others), tracking will only be available several days prior to delivery, as our Swiss partner remains the only method of getting packages to your region). Delivery to these regions continues to experience longer than usual wait times (in some cases around 8-10 weeks, unless of course courier service is selected at checkout: those are private delivery companies with their own fleets, and deliver very quickly). Please note, that the situation regarding border closures, service suspension, flight cancellations (most 'air' mail is carried on commercial flights), continues changing on an almost daily basis: while an estimate we present may be reflect the situation at time of writing - repeated lockdowns, border closures, or other postal service limitations days after your package is sent, may suddenly and without notice, significantly impact (and impair) delivery times. Please, be mindful that we have as much control over this situation as you do. Mail continues to flow internationally but, delivery times are unpredictable- to put it mildly, and vary significantly from country to country.

HOW FAST DO WE SHIP? AVAILABLE SERVICES?

We make all efforts to dispatch orders within 1-3 business days. At present time, we expect most orders (again, dependent on local mail delivery situation in your region) to arrive within 2-4 weeks (this includes all types of services used) with the exception of Ireland, Russia, South America, Ireland, Canada, Romania, Greece, and several other regions - where service delays remain significant.

We very much appreciate your patience, understanding, and trust in the quality service record we have established with the Discogs community over the years. 🙏
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